Returns and Refunds Policy

Last updated: 26 September 2026

This policy applies to jewellery purchased directly from ecloriajewels.com. It does not limit your rights under applicable consumer law.

Seven-day return window

You can request a return within 7 calendar days after delivery for eligible unworn, unused items in their original condition and packaging, with all accompanying parts. Email ecloriajewels@gmail.com with your order number and reason for return. Do not send an item back before receiving return instructions and the applicable return address. Returns are inspected when received.

Items worn, altered or damaged after delivery may be ineligible for change-of-mind returns. Personalised or custom-made goods, if offered, may be excluded from change-of-mind returns where permitted by law; these exclusions do not restrict rights for faulty or incorrect goods.

Damaged, defective, missing or incorrect orders

If an item arrives damaged, faulty, incomplete or different from what you ordered, contact us as soon as practicable and include photographs if available. We will investigate and arrange an appropriate refund, replacement or other remedy in accordance with applicable law. We will cover reasonable return shipping where the issue was caused by our error or a defective product. Statutory rights are not restricted to the seven-day change-of-mind window.

Return shipping

For an approved change-of-mind return, we will disclose any return shipping costs payable by you before you agree to the return arrangements. For incorrectly supplied or defective items, we will arrange or reimburse reasonable return shipping where appropriate. No undisclosed return charge will be imposed.

Refunds and cancellations

After an approved return has been received and inspected, we aim to initiate the refund within 7 business days. Your bank or payment provider may take additional time to credit the amount. Prepaid payments will ordinarily be refunded to the original payment method where possible. For cash-on-delivery purchases, our team may request bank or UPI details through an appropriate secure channel. Outbound delivery charges already used for a change-of-mind order may be non-refundable where legally permitted; shipping charges associated with our fulfilment error or a defective item will be treated in accordance with applicable law.

To request cancellation, contact us promptly before dispatch. If the order has not yet been dispatched, we will attempt cancellation and arrange any applicable refund. Once dispatched, the return process applies. For international orders, contact us before arranging a return to confirm the available procedure.